1.Could you tell me the procedure of buying?
1) You pay the 30% deposit to us
2) We prepare the machine for you after we receive your money.
3) We take photos/video for you when the machine is ready.
4) You pay the 70% balance to us after you see the photos and videos.
5) We send out the machine to you by sea way to your sea port(or by DHL to your door directly according to your needs)
6) We send out all the documents to you to clean the customs and get the machine.
7) The shipping company will contact you when the machine arrives at your
port. You contact with shipping company and ask them to help you to clean customs. And then ask them to find a carrier to send the machine to your door.
8) Everything is done now.
2.How the sea way shipping goes?
Let’s say sending a machine to Hamburg port. Usually, the total delivery time to Hamburg is about 42 days by sea way.
1) The time to prepare the machine is about 7-10 days,
2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period.
3) the time from China port to Hamburg port is about 25 days.
3.How the air way shipping goes?
Usually, we will need about 7-10 days to prepare the order after receiving the payment.
And if send by DHL air way, it will need about 7 days to reach you.
So totally it will need about 14-17 days if you choose DHL air way to your door.
4.What’s DHL shipping procedure?
Since we use DHL Hong Kong.
Below is the detail shipping procedure:
1) We send the item to our shipping company first.
2) Then our shipping company will send it to Hong Kong.
3) Then DHL Hong Kong will pick up the item.
4) Then we will give you the tracking number.
5.Do you offer any warranty for the machine or laser?
yes,
Warranty:
1) The warranty of machine is 12 months
2) The warranty of laser tube, water chiller, air pump, exhaust system,air compressor and water separator are 6 months.
3) The warranty of the lens and mirrors are 1 week after you receive the machine.
4) During warranty, we will send the parts to you for repairing/replacing.
5) When the warranty is over, we will charge for replacing.
6) The warranty is dated from Ex Factory date.
7) Ongoing tech support is accessible by email/telephone/Skype. Technical documents are available to fix any problems.
8) The warranty is only valid for for customers who buy machine in the year of 2018.
6.Do you service the machine or provide the user tech support so they can fix it with replacement parts?
during warranty, we send parts for replacement and provide tech support to you directly (by video, photo, telephone, mail support)
7.What is your vehicle better than machines from other manufacturers? What is the difference?
you can read the detail from our website:
http://www.thunderlaser.com/why-thunder-laser
8.if my machine breaks down how long would it take to get parts for China, that is one thing I am really considering. Down time and waiting a month or two could hurt my business.
if there’s any parts broken, just take a photo to us,
usually we will send the replacement one to you within 1-2 business days by DHL,
and it may cost about 4-7days to arrive at you.
if it’s the machine fault without knowing which part is broken,
usually our tech person will take about 1-4 days to judge the fault exist,
and then we will send a replacement part to you as soon as possible,
then it may cost about 4-7days to arrive at you by DHL.
9.Does the Nova 35 have the pass through doors like the Mars 90 does?
All of our machine have pass through door design, thanks.
10.I will be using my credit card for payment so you can also send me the information on how to pay you?
Answer: If you pay via credit card, according to our experience, we can only get the payment through PayPal.
11. You have reseller in Europe?
Answer: Yeah, we have reseller in UK and Germany. Here is our UK and
Germany contact information, thanks.
Allplast GmbH
Neurieder Str. 8, Gauting, 82131, Germany
Phone: +4989 790 789 60
Mr. Diemo: systeme@allplast.de
www.thunderlaser.de
Daisymoon Designs Ltd
Banalog Farm Banalog Terrace Hollybush Blackwood
Caerphilly NP12 0SF UK
Tel: 07738417822
Mr Wayne: waynelrees@googlemail.com
www.thunderlaser.co.uk
1.Does machine comes ready to work?
the laser machine is ready to work, the exhaust fan and the air pump and the water pump are included. (But when you using a big
power laser tube, it is suggested to buy a water chiller for cooling the laser tube)
http://www.thunderlaser.com/how-to-use-your-laser-machine/how-to-setup-your-nova-laser-cutter.html
2.How much time do I need to spend on learning how to run the laser machine?
As long as you know how to design jobs in graphic software, it just takes a few hours for you to become a master of laser machine.
You just need to do some tests to know what speed and power is good for different materials. Since we’ve provided some of the
parameter library, it will save you more time.
You can watch the guiding videos from our website to learn how to use the machine in advance too.
http://www.thunderlaser.com/video/what-laser-cutter-can-create.html
http://www.thunderlaser.com/video/how-to-use-your-laser-machine.html
http://www.thunderlaser.com/video/how-to-use-your-laser-software.html
3.How to send a job to the machine?
Please watch this video directly to learn the detail
http://www.thunderlaser.com/video/how-to-use-laser-software/17-how-to-send-file-to-machine.html
4.Do I need separate laser systems for engraving and cutting?
No, our laser machine can do both cutting and engraving very well.
You just need one machine for both kinds of jobs.
5.Does the machine wear after a while and start to engrave sloppy? (If so, can the wear parts be replaced?)…How much?
yes, every machine will wear. However, you don’t have to worry about that. The machine will be working normally at least 2-5 years.
After that, you may need to change the parts. And all the parts can be replaced. We will charge at a fair price.
6.Can you explain what the differences are between the different watt laser tubes and how that impacts price and performance?
bigger watt tube will cut thicker materials, however, bigger watt has bigger laser beam, therefore, for engraving, it’s better to use
small watt like 50watt or 60watt. For the price, please see pricelist.
7.Do you offer a higher power laser?
Yes, we have higher power 100watt/130watt/150watt for your choice.
8.I saw a video of your machine cutting cylindrical objects. What is the maximum diameter of the rotary capabilities?
the standard model is 10CM diameter, for the detail, please check our website:
9.What are the available focus lenses?
The standard focus lens is 2”; there is 4″ for your choice.
10.What’s the difference between focus lenses?
Shorter focus lens will have smaller final beam diameter. That’s why it is better for engraving good quality photos.
And longer focus lens is better for cutting thicker materials.
11.What’s the difference between Mo reflective mirror and Si reflective mirror?
For a laser with less than 80W and clean engraving jobs I would recommend the Silicon-Mirrors because they have the best
reflectivity (>99%).
For a laser who is doing very dirty work (cutting wood 8 hours a day) or working with aggressive chemicals I would recommend the
Molybdenum-Mirror. The reflection coating (there is no coating, the Molybdenum is just polished) is very resistant and can get cleaned
very easily. Even if the reflectivity is only at 98.5%, the Mo-Mirror is almost unbreakable.
12.Is there any type of optics protects (example: air assistant)?
There are open cover protection (laser will stop working if someone open the cover/flap of the laser), water protection (laser will stop
working if the cooling system has problem) in the machine. And air assistant is included too.
13.What type of exhaust system is required?
There’s an exhaust fan comes with the machine.
14.Does the laser head include a red dot laser pointer for orientation and alignment?
For the lite models, there’s no red dot pointer. And for the standard models, all has red dot pointer.
15.How do i know the tube is nearly used up?
The normal color of the laser beam is purple while working. When a tube is dying, the color will become white.
16.What’s the difference between the different laser tubes?
Usually, the power of the tube is decided by two parameters:
1. The length of the tube, the longer the tube is the more powerful.
2. The diameter of the tube, the bigger the tube is the more powerful.
17.Could I use a more powerful supply or could I just upgrade to a more powerful tube if I wanted to increase the power?
A 60watt power supply can use max power of a 60watt tube. If only upgrade the power supply to 80watt and do not upgrade the laser tube, there will be very little difference.
And on the other hand, if you use a 60watt power supply to driver an 80watt tube, that’s also not recommended.
18.Does the reflective mirrors and the lens need to be cooled?
No need.
19.How can i adjust the focus?
There are two ways to adjust the focus.
1) You can adjust the laser head manually
http://www.thunderlaser.com/how-to-use-your-laser-machine/how-to-manual-adjust-focus-distance.html
2) Use a motorized up/down table (auto focus)
http://www.thunderlaser.com/features/auto-focus-for-nova-system.html
20.How is the power rating of the laser determined, is it the amount of power being put into the CO2 tube from the power supply?
Yes, the co2 tube is controlled by the power supply. And the power supply is controlled by the controller. And you can set the power
rating easily in the software.
21.What is the use of the High Resolution Attachment?
High resolution Attachment will make the laser dot smaller, thus you can have
much better engraving quality.it is used to engrave
extremely high quality photos. For detail, please see
http://www.thunderlaser.com/features/high-resolution-laser-head.html
22.Do you have any experience how big the distance between the laser Head and the material should be what made the best results?
For the engraving distance,
With standard 2″ laser head, the distance between laser head and material is 5mm-6.5mm.
If cutting thick material and 6mm distance does not give a good result, you can try adjusting the distance down to about 5mm. For
details, please contact with our tech person.
23.We think that a higher air pressure brings better results, is it right?
For cutting some thick materials, it is correct.
But when engraving on some materials, it’s better to use less powerful air pressure.
24.Regarding the water chiller: What is the difference between the R-134a), CW-5200(R-410a)?
The different type of chiller is used for different model of machines.
For detail, you can read from this
link:http://www.thunderlaser.com/features/water-cooling-system.html
25.What’s the life time of laser tube?
The normal life tube of a laser tube is about 2500-4000 hours according to how you use it.
26.Can the desktop laser come with stand?
Yes, footstand of desktop laser machine is an option. We will take it apart for shipping and you can set it up with screw later on.
27.What is the working space needed? I need to plan the space out before your machine arrives.
The standard size of the Mini 60 is 1070x770x510mm,
it is usually suggested to leave about 200mm for the backside to install the exhaust pipe.
For the other sides, need about 100mm for each,but when you need to replace the parts for the
machine, you will need to move it out to a wider place.
28.Where is the USB connection at the machine? Is it on the side or back of the machine? I cannot see clearly from the videos.
The USB connection is on the right side of the machine, please have a look at the pic.
29.Do the sides of your laser open for larger pieces?
Yes, we have pass-through door design for our machine:
http://www.thunderlaser.com/video/laser-machine/pass-through-door-design.html
30.Are the Laser Tubes when they are no longer working just replaced or is the CO2 recharged?
You have to replace a new laser tube when it’s no longer working.
Co2 glass tube is not able to recharge CO2 air at present.
31.If the Laser tube or Mirrors get out of alignment during shipping or during prolonged machine use, how are they then realigned to get a perfect beam without any special equipment?
Usually we will pack it well and it’s seldom out of alignment,
Once it happens, we have video and lesson to guiding you how to align the laser beam:
32.Is the Beam a small round dot?
If the beam is a small round dot, then it is perfect,
but in fact, most of the beam are close to round dot.
33.How safe is it to realign mirrors or replace the Laser Tubes without wearing Laser Safety Glasses to protect your eyes?
If you just realign the parts without reading our technical lesson or guiding video,
It’s unsafe indeed even you wear laser safety glasses,
However, if you realign them by following our lesson and video step by step,
It’s not so dangerous,
And to make it safer, you can wear a pair of laser safety glasses,
Please note the most important thing is: familiar with the process of lesson and video.
34.Do the tubes contain unsafe materials (mercury etc.), can they be disposed of safely?
No unsafe materials, and yes, they can be disposed of safety.
35.You have lots of very long timing belts especially on the Z Axis Drive, do they need re-tension adjustment and how long do they last?
According to our customers’ feedback, life for the belts should be at least 3-5 year.
When you find it is loose, you can adjust it by reading our user manual and
watch guiding video:
https://www.youtube.com/watch?v=izI9HMzA0ds
https://www.youtube.com/watch?v=yRpCJAmwRw8
36.Does the machine get dirty inside with use as all the mirrors/lens/belts/rail slides are not protected? With Belts, Rail slides, Lens, mirrors if so do need cleaning do you have a procedure to clean them?
36.Does the machine get dirty inside with use as all the mirrors/lens/belts/rail
slides are not protected? With Belts, Rail slides, Lens, mirrors if so do need
cleaning do you have a procedure to clean them?
37.Does the 4 inches laser head cut more thick material？
For cutting thick material (usually more than 10mm),
4″ lens is good for getting a more straight/smooth edge, but it does not mean
you can cut more depth.
http://www.thunderlaser.com/features/4-laser-head.html
38.We also need to work out where to exhaust the output gases when we use the machine. Two areas though the wash room window or out the Garage door both methods would require long hoses? So we may have to reorganize for a better position nearer to the window.
For exhausting the air outside,
standard length for the hoses is about 6m
is it ok for you?
if not, can you please tell me how long do you need?
I think we can offer special hoses to you,
for outputting the air,
it’s depend on your material,
if you use the laser for cutting wood/acrylic/leather/fabric, etc.,
it’s ok, no dangerous, but some or less smell I think.
and material like PVC/Vinyl contains chlorine are not suggested to cut with
laser.
(its fume dangerous for human health and will corrode the machine.)
39.For the LITE version there is no motorized up/down table but the customer can manually adjust the up/down table, correct? Or the table does support manually adjusting up/down?
The table of the lite version is a fixed honeycomb table,
you can not adjust up/down by manual.
please check attachment pictures there’s no lead screws (Z-axis) for LITE
version machine,
you can only adjust the focus distance by manual.
http://www.thunderlaser.com/video/how-to-use-your-laser-machine/how-to-manual-adjust-focus-distance.html
40.Comparison of different laser heads.
41.My door is too narrow, we can’t figure out how to separate the top from the bottom?
Please find below link for how to move the laser cutter into your house, thanks.
http://www.thunderlaser.com/troubleshooting/my-door-is-too-narrow-only-80cm-wide-how-to-move-the-laser-cutter-into-my-house-3.html
42. Is it possible to attach a 130Watt laser to the nova35?
Answer: Yeah, it is possible to attach a 130watt laser tube to the nova35.
43. Can we buy with one laser for now and add the second later or is it only possible to add dual lasers from the beginning?
Answer: We suggest you buy with dual laser from the beginning,As it is difficult to add the second later by yourself, please noted, thanks.
1.Do I have to record all the cutting/engraving parameters for different materials in a paper?
No need. We’ve added a parameter library in the software, once you find out what settings is best for a certain material;
you can record it in the parameter library. Next time you cut the same material, you just need to read it from the list.
2.Does your laser run from a laptop or Desktop PC?
Both ok, as long as your operating system is Windows XP/2000/Vista/7/8/10.
3.Does your laser run in Windows XP?
Our laser runs on Windows XP/2000/Vista/7/8/10 both 32bits and 64bits system.
But it does not run on Mac OS.
4.What software is suggested to design my jobs?
CorelDraw and AutoCAD are suggested. You can design all your artworks in these two software and then send to the RDWorksV8
software to set the parameters easily.
5.What files is the software compatible with?
JPG, PNG, BMP, PLT, DST, DXF, CDR, AI, DSB, GIF, MNG, TIF, TGA,
PCX, JP2, JPC, PGX, RAS, PNM, SKA, RAW
6.Will it engrave from a jpeg image?
Yes.
7.Can I take a picture and engrave the image on an object without any hassles?
Yes, you can take a photo by using a camera and then load the photo to the software directly and engrave it.
8.Can i send a DXF file to you and then you cut for me?
Yes, we welcome you to send us a file and we will make a sample for you to have a look.
9.Is it possible to start the software without laser machine?
Yes, you can start the software without laser machine.
10.What does “corner power” mean?
The corner power should be less than the max power, since the laser head moves slower at corners. For how much less, it is best to do some tests until you find the best one.
11.I use files from Adobe Illustrator. Is this possible?
Yes, it’s ok to use files from Adobe Illustrator, but you will need to export it as DXF format. Then our software can load it directly.
12.Does your machine (software) support AI plug-in directly?
Yes, it does support AI plug-in. However, at present, almost all Chinese Laser software cannot support AI plug-in very well. Sometimes
there’re some unknown problems if you use AI plug-in directly.
We would suggest you to export your AI files as DXF format, then our software can support it perfectly.
13.I plan on using this with my computer the editing software ‘CorelDraw’. will that work?
For CorelDraw X2, X3, X4, X5, X6, X7 our machine can support it directly.
14.What format is the file that CorelDraw is sending to your software?
DXF format, but there’s plug-in for coreldraw, so you can switch from coreldraw to our laser software directly.
1.Can Thunder laser engrave on metal?
Yes and no.
Our laser machines can engrave on anodized metal and painted metal directly.
But it cannot engrave on bare metal directly. (This laser can only engrave on a few parts of bare metals directly by using the HR
attachment at a very low speed)
If you need to engrave on bare metal, we would suggest you to use thermark spray.
www.thermark.com
2.What are the limitations of the laser… for instance, if we wanted to cut a sheet of acrylic (what is the maximum thickness we can cut through)?
Max cutting thickness for acrylic：
40watt：10mm
60watt：13mm
80watt：18mm
100watt: 20mm
130watt: 25mm
3.Does your laser engrave 3D?
Yes, our laser engraves 3D on the surface of the materials. It is something like relief.
(You can watch our samples)
4.Can this cut metal? What thickness?
No, for cutting metal, you will need at least 200watt laser.
We only focus on cutting non-metals at present.
However, by using a thermark spray. Our laser can also engrave on metals.
5.Do you have any data (power, speed) with cutting acrylic glass?
Yes, please download from below link directly
6.Can it cut POM?
Yes, 5mm POM is no problem. You can cut with 15mm/s by using an 80watt laser tube.
7.Which other materials can I cut with the laser?
For the workable materials, please learn the details from our website:
http://www.thunderlaser.com/materials
8.What material should never be put in a CO2 Laser Machine?
Please do not cut any material containing chlorine like PVC, Vinyl, etc. and other toxic material.
when heated releases chlorine gas.
This gas is toxic and poses a health risk as well as being very corrosive and harmful to your laser.
9.Can you engrave a Glass Mirror?
Yes, please check attachment picture.
10.Is the Cast Acrylic the best Acrylic material for fine Photo engraving?
Yes.
11.Can you engrave Photos on metal if your spray on say CerMark?
We didn’t test for engraving photos on metal with Thermark before,
and according to our experience, we think it should be not so good,
as you know metal become black after engrave with laser,
for engraving word, logo and simple pattern, it’s good to see it clear,
however, for engraving photos, I am afraid it’s hard to get a gray scale photo .
12.My understanding is that the best for Photo engraving is on Anodized Aluminum followed by ABS. The following are some Anodized Aluminum surface examples, which ones are OK to engrave a fine Photograph on your Laser machines?
Yes, Anodized Aluminum is the best material for engraving photos.
and Color Anodized Aluminum is the best among the Anodized Aluminum sheets.
then Acrylic, ABS is also very good if you have a good quality ABS,
(ABS is a kind of plastic, some ABS will be bend after heat by laser).
13.I also would like to know if we can do 3D and 2D engraving on in clear Crystal blocks, the examples I have seen on the internet have these images engraved in the middle of the crystal also the images are of good quality and high resolution.
No, our laser(co2 laser) can only engrave on surface of material/glass/crystal,
http://www.thunderlaser.com/sample-photo/all-photo.html
14.Can you do more than one Laser cut pass to cut Timber or Acrylic, if the first cut does not cut it because it is too thick?
Yes, you can do more than one cut, but usually it’s not suggested to cut twice. Most of the time, one cut will get the best cutting quality.
15.I need to know more about the material that is stuck to the glass when performing glass/crystal engraving, so I can see where to buy the material. I have found a local source of Thermark spray for the Metal Engraving, after the engraving is complete can the Thermark spray be removed?
The material we paste on glass is just a kind of common tissue paper,
since it help us to get a more smooth surface, (no so much rag)
it’s ok, you really needn’t worry about the paper, you just need to make it wet,
and then paste on the surface of glass you want to engrave.
for Thermark, yeah, it’s useful for engraving on metal,
and after you get the laser job down, you can tear the Thermark off,
(there’re 3 types of Thermark, you can visit their website if you like to learn more)
then you can get a clear pattern/words on metal.
16.what is the thickest size material it can cut through with 100W laser for wood?
10-15mm