Terms and Conditions

Conditions of Use

Terms And Conditions
These terms and conditions (“the Terms”) govern the users (“you” or “your”) use of the website [www.thunderlaser.co.uk] (hereafter know as “the Website”) and your relationship withThunderlaser UK (“we”, “our” or “us”).
Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access or use the Website.
If you have any queries regarding these Terms then please contacts us at sales@thunderlaser.co.uk

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail and you will have the option either to wait until the item
is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such
offers at any time. You agree that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods
or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) despatch the goods to you
or commence the services, whichever is the earlier.

Title and Ownership of the purchased products will remain with Thunderlaser UK. and shall not pass to the buyer until payment has been made and cleared in full.

Products are not sold on a “trial basis” therefore please ensure that the item(s) you are purchasing are fit for the purpose you require.

We may advise but the onus is on the customer to ensure compatibility prior to purchase.
All spare parts can be ordered from us. Our normal delivery time is 7 to 10 working days. Please call us for prices & delivery dates.

All our Laser Cutting Machines are subject to a 12 month warranty for replacement parts against manufacturer defects and / or failures, excluding laser tubes, focus lens and mirrors.

Our Laser Tubes are subject to a 6 month warranty against manufacturer defects and / or failures. We do not however warrant any problems arising from incorrect use of any machine.
All our machines are tested for several hours before shipping to ensure that they are in all sound working order when they reach you. Our machines are not guaranteed to work to
specific productivity levels and we do not warrant any loss of production or profitability to you.

The warranty is held with the original owner and cannot be extended or transferred to another owner should your machine be sold.
Terms of the warranty are subject to change at any time, without notice. Please see our website for the most current warranty information.

Product Descriptions
Whilst we try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case.
We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.
If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. Our website is dynamic and prices/products/specifications
may change without further notification. We reserve the right to make changes to the wesbite / specifications of machine. Machine specifications may differ slightly from machines advertised.
All goods and/or services purchased are sold subject to additional specific terms and conditions related to that good or service including, without limitation, terms and conditions
concerning estimated delivery times and any warranties. Please ensure that you read such additional terms contained within the product description.

All our free standing machines are covered by a 12 month return to base warranty covering mainland UK for replacement parts against manufacturer defects and manufacturer failures, excluding consumables such as, laser tube, mirrors, and focus lens.
All items are supplied with a 1 year RTB (return-to-base) warranty as standard unless stated otherwise. We do not warrant problems arising from improper use or installation. For warranty replacement, the customer must cover the carriage costs both ways and insurance).If a call out to site is requested then the general call out time for an engineer visit is 1-10 working days from receipt of an email or official notification. All costs are to be covered by the customer prior to any call out being actioned.
If you are returning a part to be tested, then that part is considered “GOOD” until it is tested and proven otherwise. You must insure the parts during shipment. If that part is damaged in shipping,
then you must file a claim for shipping damage with your shipping agent. If your package is not boxed well and packaged with foam, then the shipper may deny your claim.
All machines are thoroughly run and tested for each function before delivery. Each machine is tested and run for several hours to ensure that it performs to

Our standards.
Due to the vast range of material properties, the laser machine is not guaranteed to perform to a specific production rate nor is the laser machine warranted for merchantability,
production capability, product application, or profitability.
Any RETURN would be subject to a minimum 15% restocking fee as all machines are built to order, and any applicable expenses of performing the return as return cost.
the return cost includes but is not limited to costs that are found in: labour hours, fuel, hotel, and freight shipping.
The warranty extends only to the original owner of the machine and is not transferable.
Terms of the warranty are subject to change without notice. Please check this web page for updates and additions.
Thunderlaser UK is a trading Name of Daisymoon Designs Ltd, Registered in Wales, Company number 08007598 • VAT no. 132861227
Additional Terms & Conditions
Below is our Terms & Conditions (previously ‘User Participation Agreement.’) By using this site to purchase items you are agreeing to abide by the below:
Purchasing items

The Buyer
By purchasing an item from Daisymoon Designs Ltd, Thunderlaser Uk, Craft paint.co.uk, or decoart.co.uk the buyer enters into a contractual agreement with Daisymoon Designs Ltd.
This agreement states that the buyer is entitled to receive the item, once payment is cleared and once the item is ready, within an acceptable time-frame.
All postage, customs and excise duty, VAT and any other taxes associated with the item will be paid by the buyer. The seller cannot be held responsible for Customs and Excise duties that may need to be paid.

The Sale
The sale will be governed by the Laws of Great Britain (UK) and Daisymoon Designs Ltd will not be at fault for the breach of any rules of the buyer’s residing country, if not within the UK.

Reservation of Rights
Daisymoon Designs Ltd reserve the rights to halt any sale from being processed or reject any order; restrict or prevent access to all or part of the site; take any other action to block access to or remove any objectionable material; and to terminate any accounts and/or take any other necessary measures without prior notice.

Grants of Licence/Intellectual Property/Linking


You grant.
By entering into this participation agreement and using the site, you grant Daisymoon Designs Ltd a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to exercise all copyright, database rights and rights of publicity over any and all material, information, text entered anywhere on the site (excluding any logos, trademarks or similar branding) to use this information in any existing or future media, known or unknown, now or at a later date
This use of information does not include passing on any information to third parties, which is never done without prior consent from you.

Daisymoon Designs Ltd grants.
Daisymoon Designs Ltd grant limited and non-transferable licence to each user, to make personal use of the site only, in accordance with any applicable agreements/policies.
This includes the use of the site and its features such as, but not limited to, purchasing items and using the contact form.
This does not include any modifying, distributing, copying, republishing or making any derivative of the site; the collection of any user details including, but not limited to, name, email address, telephone number and postal address; the collection of any data from the site including, but not limited to, data extraction or data mining.

Intellectual Property Rights
Subject to the licence granted above, Daisymoon Designs Ltd reserve the right, title and interest in its intellectual property rights (Including, without limitation, any patents, trademarks, registered designs, application for any of the foregoing, copyright, database rights, design rights, confidential information, trade and business name and any other similarly protected rights in any country) in the site.

Site Linking
Linking to This Site
You must ensure that each and every link (graphical, text or otherwise) to this site that is posted or maintained on any location by you or on your behalf conveys users directly to this site, without displaying or performing any form of advertisement, promotion or content.
In addition, you must not take any action or assist, authorise or encourage any third party to take any action, which would cause the appearance of the site to change or alter in any way whatsoever, from that of the usual viewed appearance of a user accessing the site directly. You must also never make use of any framing techniques or technologies, interstitial advertisements, pop-up windows, consoles or other similar techniques in connection with any link to this site.

Linking from This Site
Any links posted on this site, by you or on your behalf, must not direct users to any illegal content or to media that would negatively effect Daisymoon Designs Ltd or mimic the Daisymoon Designs Ltd website in any way that would make users believe that they are still on the Daisymoon Designs Ltd website.
No content on links should ask for a user’s Daisymoon Designs Ltd login details or try to trick the user into giving away any confidential information contain within the Daisymoon Designs Ltd website.
Links must not point to any malware sites or other such sites that may contain viruses or other harmful software.
Daisymoon reserves the right to modify/remove any links at their own discretion, without notice.
Daisymoon cannot be held responsible for the content of external links.

Notices And Revisions
Our Participation Agreement is Liable to change at any point and we may email a notification before any changes take place, but it is best that you periodically check on this website for any changes.
We will never change our policies and/or practices to make them less protective of any customer information collected in the past, without the consent of the affected customers.
If you have any concerns or questions regarding our Terms & Conditions, please feel free to contact us and we will try to resolve the issue for you.

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